Technical & Troubleshooting

• I paid but my subscription isn't showing. What happened?

   Payment processing can take a few moments. Refresh the page. If still missing, contact support on livechat with your payment screenshot..

• The app is loading slowly. What should I do? 

  Try refreshing the page, clearing your browser cache, or checking your internet connection.

• The app isn't working on my browser. What browsers are supported?

   MatchPapa works best on Chrome, Safari, Firefox, and Edge. Ensure your browser is updated.

• The match I'm looking for isn't showing. Why?

   Check different date tabs or search by team name. Some fixtures may not be available in our data feed.

•  I'm getting an error when trying to get a prediction. What should I do?

   Ensure you have an active subscription or remaining free predictions. If the issue persists, contact support on livechat.